Our General Sales Conditions

 

Offers / Orders

Offers are without obligation. They will expire automatically within one month, if no order has been placed. Orders are only binding, if they have been confirmed. If the order confirmation is not renounced within one week, it is considered accepted.

Prices

With the publishing of a new pricelist, all previous prices are no longer valid. These prices apply until the next pricelist will be published. We accept no liability for incorrect prices shown on the website and reserve the right to adapt prices in exceptional cases. Our prices are wholesale prices in € (Euro) without value added tax and without transport.

Payment

New customers and customers located outside the EU are asked for a 100% prepayment of the total. Production starts, after we received the prepayment. Kuehn Keramik reserves the right to ask for prepayment for customers situated within the EU.

Delivery / Transport

The delivery deadline indicated in the confirmation is ex workshop and is not binding. We reserve the right to make partial deliveries. Products are delivered at the risk of the customer.

We also reserve the right not to carry out orders, if the ordered goods cannot be produced in good quality. In this case we will inform you and will either let you have credit or return already made payments.

If the customer wishes, we can organize the transport and will add the costs of transport to the total.

Transport damages must be reported in writing to Kuehn Keramik and the transporter within three working days after receiving. Damages have to be documented with photos. All complaints must be filed in writing to Kuehn Keramik within eight days (email is accepted, ask for automatical answer of receipt).

Ownership Reservation

Delivered goods remain our unrestricted property until they have been completely paid.

Returning Goods

Only return goods if you have a written agreement with us for said goods; add a copy of our packing list

Jurisprudence

The courts of Berlin are competent for all legal disputes.

Change Reservations

Usual deviations in colour and texture are due to manufacturing procedures and cannot lead to claims. Presentations on the website can differ in colour and impression to the real goods and are no reason for reclamations.

Kuehn Keramik reserves the right to make changes in design and dimensions without prior notification.

Bernhard Kühn
Claudia Elsholz